Customer Relationship Management (CRM) and Sales Management solutions refer to a broad set of products designed to help businesses facilitate and manage multiple processes related to customer interactions.
Modern CRM solutions are highly adaptable and scalable to suit businesses of any size – from SME to a multinational corporation. These solutions allow businesses to gain actionable customer insights, identify and assess business opportunities, personalize customer service and streamline customer interactions.
With dozens of quality CRM and Sales Management applications available in the market it is critical to select an optimal product – or a combination of products – to make sure that the underlying business problems are addressed, to streamline implementation, and to avoid overspending or redundant spending.
Integrated Marketing CRM & Sales solutions team in Fredericton will help your company sift through the multitude of available products. Based on our global experience and knowledge of CRM products we will recommend the best solutions that are suited for your company’s size, your strategic objectives, budget, implementation timeframe and other parameters.
Today’s CRM solutions go well beyond the collection of customer data and can help your business support a range of business processes, including:
- Collection of customer data and database management
- Management of customer interactions
- Maintenance of communications logs
- Automation of sales
- Customer support
- Access to business information
- Tracking of leads, contract wins and managing contracts
- Management of business contacts and employees
- Vendor and partner relationships
- Training
- Strategy development, including customer data segmentation and targeting.
Our CRM team will evaluate your business objectives and facilitate selection of an optimal solution. We consider your goals, user adoption objectives, implementation parameters, compatibility with legacy systems, degree of customization and mobility, among other parameters. To match your business needs with the best ICT solution our team will search our up-to-date database of globally available CRM applications. The experience of Integrated Marketing will help you find an optimal solution and implement it in record time and on budget.
Make yourself heard – talk to Integrated Marketing about our CRM and Sales Solution today!
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